e-Satisfy.com A customer relationship management company that measures the customer experience for click and mortar companies. Find contact information, services offered, employment opportunities, news, press releases, and a list of clients. http://www.e-satisfy.com/

How To Improve Customer Service An informative article on how companies can immediately begin to improve customer service. http://www.theacagroup.com/customerservice.htm

Service Quality Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. http://www.customer-service.com/

Tooty Inc. Customer service and sales strategy evaluating, developing, training and monitoring. http://www.tootyinc.com/

Beacon Technologies, Ltd. Permission-based IVR-interactive customer survey for customer satisfaction research. http://BeaconTouch.com/

The Customer Champion Institute Provides consulting, training, and publication services to improve customer relationships and loyalty. http://www.customerchampion.com/

Customer Service Training-Guaranteed Measure-X training will shows how to measure satisfaction and retain customers longer. http://www.measure-x.com/

Phone Pro Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information. http://www.phonepro.com/

Customer Service Week Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year. http://www.csweek.com/

CustomInsight Internet Surveys Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research. http://www.custominsight.com/

Ineto Integrated Customer Communications Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service. http://www.ineto.com/

Customer Service University Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available. http://www.customerserviceuniversity.com/

eCRMGuide Customer Relationship Management in the E-Business World http://www.ecrmguide.com/

Customer Service Training and Articles Customer service training and free articles. http://www.proedgeskills.com/customer_service_training.htm

destinationCRM.com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. http://www.destinationcrm.com/

eLoyalty Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics. http://www.eloyalty.net/

e-Satisfy, Inc. Provides an integrated approach to measuring customer satisfaction across every sales and support channel. http://www.e-satisfy.co.uk/

ExecTrainer.com Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training. http://www.exectrainer.com/

Hipbone, Inc. Solutions for live online collaboration between customers and sales and customer service agents. http://www.hipbone.com/

Impact Learning Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. http://www.impactlearning.com/